Privacy Policy

Effective Date: 1 January 2026

Legalwiz.in Private Limited (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business data you share with us. This Privacy Policy governs the collection, use, storage, sharing, and protection of information collected through our Customer Relationship Management (CRM) platform, which enables businesses, professionals, and organizations to manage customer data, communications, workflows, leads, analytics, and related business processes through a web-based platform and/or mobile applications (“Platform”).

By accessing or using the Platform, you agree to the practices described herein.

1. Scope and Applicability

  • 1.1 This Privacy Policy applies to all Users, including businesses, professionals, organizations, and individuals who register, access, or use the Platform. This Privacy Policy applies to the customer relationship management platform operated under the brand name “WizOWiz”, owned and controlled by Legalwiz.in Private Limited, and accessible through the domain www.wizowiz.com, along with its associated and related domains including www.wizowiz.io, www.wizowiz.in, and www.wizowiz.ai, whether presently operational or launched in the future. Access to or use of the Platform through any of the aforesaid domains shall be governed uniformly by this Privacy Policy, read together with the Terms of Service and other applicable policies of the Company.
  • 1.2 This Policy forms an integral part of the Terms of Service and is intended to comply with the Information Technology Act, 2000, applicable rules under the IT Act, and other relevant Indian data protection and privacy laws.
  • 1.3 By providing personal or business information to us, you consent to the collection, use, processing, and transfer of such information as described in this Privacy Policy.

2. Information We Collect

2.1 We collect information to provide and improve our Services, ensure security, and comply with legal obligations. Information collected may include:

  • a. Name, email address, phone number and other identifiers (as the case may be)
  • b. Login credentials, authentication tokens, and security-related data.
  • c. Payment information, billing address, and transactional records.
  • d. Company name, business registration details, role, designation, and business communication data.
  • e. Customer, lead, employee, and partner data uploaded by you.
  • f. Platform usage metrics, access times, IP addresses, device information, browser type, and operating system.
  • g. Logs of activity, actions taken, and interactions with the Platform.

2.2 We may use cookies, pixels, and similar technologies to collect information regarding your interaction with the Platform to improve functionality, performance, and analytics.

3. Legal Basis for Data Processing

3.1 We process your personal and business data based on the following legal grounds:

  • a. Consent: You provide data voluntarily by registering or using the Platform.
  • b. Performance of Contract: To deliver, maintain, and improve the Platform and Services.
  • c. Compliance: To comply with applicable laws, regulations, or legal obligations.
  • d. Legitimate Interests: To ensure security, prevent fraud, enforce terms, and improve Platform functionality.

4. Use of Information

4.1 We use the information collected for purposes including, but not limited to:

  • a. Providing, maintaining, and improving the Platform and Services.
  • b. Managing your account, authentication, and customer support.
  • c. Conducting analytics, research, reporting, and business intelligence.
  • d. Communicating updates, notices, and promotional material (where permitted)
  • e. Detecting, preventing, or mitigating fraudulent or unauthorized activity.
  • f. Complying with legal obligations, regulatory requests, or court orders.

5. Sharing of Information

We do not sell or rent your personal or business data. We may share information under the following circumstances:

  • 5.1 Third-party vendors or service providers who perform services on our behalf (e.g., hosting, payment processing, analytics).
  • 5.2 When required by law, regulation, court order, or government authority.
  • 5.3 To protect rights, property, safety, or security of the Company, Users, or the public.
  • 5.4 In connection with a merger, acquisition, or sale of assets, provided the acquiring entity agrees to honour this Privacy Policy.
  • 5.5 Information that is anonymized or aggregated may be shared for research, marketing, or statistical purposes without identifying individual Users.

6. Data Retention

  • 6.1 We retain personal and business data only for as long as necessary to provide the Platform and comply with legal, regulatory, and contractual obligations.
  • 6.2 When no longer required, we will securely delete, anonymize, or archive the data.

7. User Rights

7.1 Depending on applicable laws, you have the following rights:

  • a. Access and Portability: Request access to your data or receive a copy in a structured, machine-readable format.
  • b. Correction: Update or correct inaccurate, incomplete, or outdated data.
  • c. Deletion: Request deletion of personal or business data, subject to legal or contractual obligations.
  • d. Consent Withdrawal: Withdraw consent for processing where consent is the basis, which may result in suspension or termination of Services.
  • e. Objection/Restriction: Object to processing or request restrictions for specific purposes, such as marketing or analytics.

7.2 Requests should be sent to the designated privacy contact at [support@legalwiz.in].

8. Data Security

8.1 We implement reasonable technical, administrative, and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
8.2 Measures include encryption, access controls, monitoring, secure data storage, and regular security audits.
8.3 Despite these measures, no system is completely secure. We are not liable for unauthorized access or breaches beyond our reasonable control.

9. Third-Party Links and Integrations

9.1 The Platform may contain links or integrations with third-party websites or services.
9.2 We are not responsible for the privacy practices, content, or security of these third-party services. Users should review their privacy policies before sharing information.

10. International Data Transfers

10.1 Your data may be stored or processed in India or any other country where our service providers operate.
10.2 Where data is transferred outside India, we ensure that appropriate safeguards are in place to protect your information in compliance with applicable laws.

11. Updates to Privacy Policy

11.1 We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or services.
11.2 Users will be notified of material changes via the Platform or email. Continued use after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Legalwiz.in Private Limited
Email: support@legalwiz.in
Address: 701-706, Priviera, Nr. Nehru Nagar Cross Roads, Patel Colony, Ambawadi, Ahmedabad, Gujarat 380015