Terms of Service

These Terms of Service (“Terms”) are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and applicable provisions of the Information Technology Act, 2000 and rules made thereunder.

The Legalwiz.in Private Limited (hereinafter referred to as “Company”) operates a Customer Relationship Management (CRM) platform, which enables businesses, professionals, and organizations to manage customer data, communications, workflows, leads, analytics, and related business processes through a web-based platform and/or mobile applications (“Platform”). The Platform is operated under the brand name “WizOWiz” and is owned and controlled by Legalwiz.in Private Limited.

1. Acceptance of Terms of Use Agreement.

1.1 In order to access or use the Company’s CRM platform, you must register as an authorized user (“User”) on the Platform. The Company acts as an intermediary as defined under Section 2(1)(w) of the Information Technology Act, 2000.
1.2 The User is required to purchase a subscription to access the Platform. The User must complete the subscription purchase, whether as a demo, trial, or paid plan, to access the full functionality of the Platform. Access to services is conditional upon successful subscription and payment, in accordance with the terms communicated during registration or purchase.
1.3 These Terms constitute a legally binding electronic contract between you and the Company governing your access to and use of the Platform and Services.
1.4 By registering, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with the Privacy Policy and any additional policies or guidelines issued by the Company from time to time.
1.5 By using the Services, you consent to the collection, storage, processing, and use of your personal data and business data, including but not limited to contact information, communication records, transactional data, and payment-related information, strictly for the purpose of providing and improving the Services.
1.6 If you do not agree to such data processing, you must refrain from using the Platform.
1.7 You may withdraw your consent by discontinuing use of the Services and requesting account deletion by writing from your registered email ID to the Company’s designated support email address. Certain data may be retained as required under applicable law.

2. Eligibility.

2.1 Access to and use of the Platform is permitted only to persons who are legally competent to enter into binding contracts under the Indian Contract Act, 1872. By accessing or using the Platform, you represent and warrant that you possess the legal capacity and authority to accept and comply with these Terms.
2.2 Where the Platform is accessed or used on behalf of a company, partnership, limited liability partnership, trust, society, or any other legal entity, you represent and warrant that you are duly authorized to act for and bind such entity to these Terms, and that all actions undertaken through the Platform shall be deemed to have been undertaken by such entity.
2.3 The Platform is intended solely for lawful business, professional, and organizational purposes. You agree that you shall not use the Platform for any unlawful, fraudulent, deceptive, abusive, or unauthorized purpose, nor in any manner that violates any applicable statute, rule, regulation, notification, guideline, or order of any governmental, regulatory, or judicial authority.
2.4 You further represent and warrant that:
a. your access to and use of the Platform does not breach any contractual obligations, confidentiality obligations, fiduciary duties, or third-party rights;
b. you are not subject to any legal disability, injunction, restriction, or order that would prohibit or limit your ability to access or use the Platform; and
c. all information provided by you during registration and thereafter is true, accurate, complete, and kept up to date.
2.5 The Company reserves the right, at its sole and absolute discretion, to verify your eligibility at any time and to request supporting documentation or information. The Company may suspend, restrict, or terminate your access to the Platform, without prior notice and without any liability, if it reasonably believes that:
a. you do not satisfy the eligibility requirements;
b. you have provided false, misleading, or incomplete information; or
c. your continued access or use of the Platform may expose the Company to legal, regulatory, reputational, or operational risk.
2.6 Any continued use of the Platform after such verification or review shall constitute reaffirmation of your eligibility and acceptance of these Terms.

3. Account Security.

3.1 You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, authentication keys, access tokens, and any other login information associated with your account. All activities undertaken through your account, whether authorized or unauthorized, shall be deemed to have been carried out by you or on your behalf.
3.2 You agree to take all reasonable measures to prevent unauthorized access to your account, including but not limited to implementing strong passwords, enabling available security features, restricting access to authorized personnel only, and promptly updating credentials where compromise is suspected.
3.3 You shall immediately notify the Company in writing of any actual or suspected unauthorized access, security breach, loss, theft, or misuse of your account or credentials. Failure to provide timely notice may result in continued unauthorized activity for which the Company shall not be responsible.
3.4 The Company shall not be liable for any loss, damage, liability, or expense arising from:

• a. your failure to maintain adequate security of your credentials;
• b. unauthorized access resulting from your acts or omissions; or
• c. use of your account by any third party, whether or not authorized by you.

3.5 The Company reserves the right, at its sole discretion, to suspend, restrict, or terminate access to your account, require credential reset, or implement additional security measures where it reasonably believes that account security has been compromised or is at risk.
3.6 You acknowledge and agree that the Company is not responsible for monitoring account usage or detecting unauthorized activity, and that such responsibility rests solely with you.
3.7 You are responsible for maintaining the confidentiality of your login credentials you designate during the registration process, and you are solely responsible for all activities that occur under your account. You agree to immediately notify us of any disclosure or unauthorized access/use of your account or any other breach of security, and ensure that you log out from your account at the end of each session.

4. Term and Termination.

4.1 These Terms shall come into force upon your first access to or use of the Platform and shall continue to remain valid, binding, and enforceable for the duration of your access to or use of the Platform, unless earlier terminated in accordance with these Terms.
4.2 You may terminate your account and discontinue use of the Platform at any time by following the account closure or deactivation procedure prescribed by the Company from time to time. Upon termination, your right to access or use the Platform shall immediately cease. Unless expressly agreed otherwise in writing, termination by you shall not entitle you to any refund, credit, or adjustment of any subscription fees, usage charges, or other amounts paid or payable.
4.3 The Company reserves the right, at its sole and absolute discretion, to suspend, restrict, limit, or terminate your access to the Platform, in whole or in part, with or without prior notice, if the Company reasonably believes that:

• a. you have breached, violated, or failed to comply with these Terms or any applicable policies;
• b. you have misused or attempted to misuse the Platform, including use in a manner inconsistent with its intended business purpose;
• c. you have engaged in any unlawful, fraudulent, deceptive, abusive, or unethical conduct;
• d. your continued access may expose the Company to legal, regulatory, reputational, security, or operational risk;
• e. such action is required to comply with any applicable law, regulation, order, direction, or request of a governmental, judicial, or regulatory authority; or
• f. the Company discontinues the Platform or any part thereof, whether temporarily or permanently.

4.4 Upon suspension or termination:

• a. all rights granted to you under these Terms shall immediately cease;
• b. the Company may disable or delete your account, credentials, and access to the Platform;
• c. the Company may retain, archive, or delete your data in accordance with applicable law, contractual obligations, and its data retention policies; and
• d. you shall remain liable for all fees, charges, and obligations accrued up to the effective date of suspension or termination.

4.5 Except where expressly agreed in writing or mandated by applicable law, suspension or termination of your access or account, for any reason whatsoever, shall not entitle you to any refund of subscription fees, license fees, or other amounts paid, including for any unused portion of a subscription term.

5. Permitted and Restricted Use

5.1 Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for lawful business purposes, including but not limited to customer relationship management, sales enablement, marketing communications, analytics, reporting, workflow management, and internal business operations, strictly in accordance with applicable laws and these Terms.
5.2 You shall not, directly or indirectly, and shall not permit any third party to:

• a. copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying structure, or algorithms of the Platform, except to the extent expressly permitted by applicable law;
• b. license, sublicense, sell, resell, rent, lease, distribute, assign, transfer, commercially exploit, or make the Platform available to any third party without the Company’s prior written consent;
• c. use the Platform for any unlawful, fraudulent, deceptive, defamatory, obscene, harassing, abusive, or harmful purpose, including transmission of unsolicited communications, spam, phishing, or deceptive marketing;
• d. access, attempt to access, interfere with, or disrupt any systems, servers, networks, data, or accounts that are not expressly authorized to you, or circumvent or attempt to circumvent any security or access controls;
• e. upload, transmit, introduce, or distribute viruses, malware, ransomware, spyware, trojans, worms, bots, automated scripts, or any other harmful or malicious code;
• f. use automated tools, scraping mechanisms, or data mining techniques to extract data from the Platform without prior written authorization;
• g. use the Platform in a manner that infringes or violates any intellectual property rights, privacy rights, data protection rights, or other legal rights of the Company or any third party;
• h. use the Platform to store, process, or transmit any content that is prohibited under applicable law, including content that threatens national security, public order, or is otherwise unlawful under Indian law;
• i. use the Platform in a manner that interferes with, degrades, or disrupts the integrity, performance, or availability of the Platform or the experience of other users; or
• j. use the Platform in violation of any applicable law, regulation, guideline, or order of any governmental, regulatory, or judicial authority.

5.3 The Company reserves the right, subject to applicable law, to monitor, review, and audit usage of the Platform to ensure compliance with these Terms, to prevent misuse, to protect the security and integrity of the Platform, and to comply with legal or regulatory obligations. Such monitoring shall not be construed as an obligation to monitor all activity or as acceptance of any responsibility for User conduct.
5.4 Any violation of this Clause may result in immediate suspension or termination of your access to the Platform, without prior notice and without prejudice to the Company’s right to pursue any civil, criminal, or equitable remedies available under law.

6. User Conduct and Responsibilties

6.1 You are solely responsible for the accuracy, completeness, authenticity, and legality of all data, information, content, or materials (“Data”) uploaded, processed, stored, transmitted, or otherwise made available through the Platform. You agree that all Data must comply with applicable laws, regulations, contractual obligations, and these Terms.
6.2 You represent and warrant that you have obtained all necessary consents, permissions, or authorizations from customers, leads, employees, or any third parties whose Data you upload, store, or process using the Platform, including consents required under applicable data protection, privacy, and electronic communication laws. You shall maintain records of such consents for compliance and audit purposes.
6.3 You acknowledge and agree that the Company does not review, verify, or endorse the Data, and shall not be responsible for the accuracy, legality, reliability, or integrity of such Data. You remain fully responsible for any consequences arising from the use, processing, or dissemination of such Data.
6.4 You shall ensure that your use of the Platform and all Data uploaded or processed through it complies with all applicable local, national, and international laws, rules, regulations, and industry standards, including but not limited to data protection and privacy laws, consumer protection laws, anti-spam regulations, and intellectual property rights.
6.5 Without limiting the generality of the foregoing, you shall not, and shall not permit any third party to:

• a. upload, transmit, or share any Data that is unlawful, fraudulent, obscene, defamatory, harassing, abusive, or otherwise objectionable;
• b. use the Platform to collect, store, process, or disseminate personal data in violation of applicable law;
• c. interfere with the integrity, security, or operation of the Platform; or
• d. misrepresent, impersonate, or attempt to mislead the Company or other Users regarding the source, ownership, or authenticity of any Data.

6.6 You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, and employees from and against any claims, liabilities, losses, damages, or expenses (including legal fees) arising from your breach of this Clause, or from the Data you upload, process, or manage using the Platform.

7. Proprietary Rights

7.1 The Company exclusively own and retain all intellectual property rights, including but not limited to copyrights, trademarks, trade names, service marks, domain names, patents, database rights, design rights, moral rights, and all other proprietary rights (“IP Rights”) in and to the Platform, including the underlying software, code, architecture, technology, designs, data structures, graphics, content, interfaces, documentation, and any updates, enhancements, modifications, or derivative works thereof.

• 7.1.1 Platform Brand and Domain Ownership- The Platform is operated under the brand name “WizOWiz” and is primarily accessible through the domain www.wizowiz.com. The Platform may also be accessed through additional domains owned and controlled by the Company, including www.wizowiz.io , www.wizowiz.in , and www.wizowiz.ai , whether currently operational or launched in the future. For the avoidance of doubt, the WizOWiz Platform, brand name, domain names, underlying software, technology, architecture, databases, workflows, user interfaces, and all associated intellectual property rights are exclusively owned by Legalwiz.in Private Limited.
• 7.1.2 Access to or use of the Platform through any of the aforesaid domains shall be deemed access to the same Platform and shall be governed uniformly by these Terms of Service and the Company’s applicable policies.

7.2 Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes and in accordance with these Terms. No other rights, title, or interests in or to the Platform or any IP Rights are granted, whether by implication, estoppel, or otherwise.
7.3 You shall not, and shall not permit any third party to:
a. copy, modify, create derivative works of, translate, reverse engineer, decompile, disassemble, or attempt to derive the source code, structure, or underlying ideas of the Platform, except as expressly permitted by applicable law;

• b. remove, alter, or obscure any proprietary, copyright, trademark, or other notices contained in or on the Platform;
• c. use the Platform or any IP Rights in a manner that infringes, misappropriates, or violates the rights of the Company or any third party;
• d. sell, sublicense, distribute, lease, rent, or otherwise commercially exploit the Platform or IP Rights except as expressly authorized in writing by the Company; or
• e. use the Platform to develop a competing product, service, or platform.

7.4 If you provide any suggestions, ideas, or feedback relating to the Platform (“Feedback”), you agree that the Company may use such Feedback without restriction or compensation for any purpose, including improving, enhancing, or developing features, products, or services, and all IP Rights in such Feedback shall automatically belong to the Company.
7.5 You acknowledge that the Platform and IP Rights are valuable trade secrets and proprietary assets of the Company. You agree to take all reasonable measures to protect and safeguard the Platform and IP Rights and to promptly notify the Company of any unauthorized use, infringement, or misappropriation that comes to your attention.

8. Privacy and Data Protection.

8.1 Your use of the Platform is subject to the Company’s Privacy Policy, which forms an integral part of these Terms. You acknowledge that the Company collects, processes, stores, and transfers your data in accordance with the Privacy Policy and applicable data protection and privacy laws, including but not limited to the Information Technology Act, 2000, and rules thereunder, as amended.
8.2 You shall ensure that all data, including personal, sensitive, or confidential information, uploaded, processed, or stored on the Platform complies with applicable privacy and data protection laws, and that you have obtained all necessary consents or authorizations from data subjects.
8.3 The Company shall take reasonable technical and organizational measures to protect your data, but shall not be liable for unauthorized access, disclosure, or loss caused by third-party breaches, your acts or omissions, or events beyond the Company’s reasonable control.

9. Limitation of Liability

9.1 To the maximum extent permitted under applicable law, the Company, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of revenue, profits, data, business opportunities, or goodwill, arising out of or in connection with your use of, or inability to use, the Platform, even if the Company has been advised of the possibility of such damages.
9.2 The Company’s total aggregate liability, whether in contract, tort, negligence, or otherwise, arising out of or relating to these Terms or your use of the Platform, shall not exceed the fees actually paid by you to the Company for the Services during the immediately preceding subscription period.

10. Governing Law and Jurisdiction

10.1 These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
10.2 You expressly agree that all disputes, claims, or differences arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of courts located in Ahmedabad, Gujarat, India, and you irrevocably consent to the personal jurisdiction of such courts.

11. Indemnity

11.1 You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from or relating to:
a. your use or misuse of the Platform;
b. any violation of these Terms or applicable laws, regulations, or guidelines;
c. any Data you upload, process, or manage through the Platform; or
d. any act, omission, or misconduct attributable to you or your representatives.
11.2 The Company reserves the right to assume sole control of the defense and settlement of any claim subject to indemnification, and you agree to cooperate fully in such defense.

12. Miscellaneous

12.1 Modifications to Terms: The Company reserves the right, at its sole discretion, to modify, update, or amend these Terms at any time. Your continued access to or use of the Platform after such changes constitutes your acceptance of the updated Terms.
12.2 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
12.3 Entire Agreement: These Terms, along with the Privacy Policy, any service-specific agreements, and other documents incorporated by reference, constitute the entire agreement between you and the Company regarding your use of the Platform, and supersede all prior or contemporaneous agreements, understandings, or representations, whether oral or written.
12.4 Waiver: Failure or delay by the Company to enforce any provision of these Terms shall not constitute a waiver of any rights or remedies.
12.5 Force Majeure: The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, strikes, pandemics, governmental actions, cyberattacks, or interruptions in internet or telecommunication services.
12.6 Assignment: You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations at its sole discretion.
12.7 Survival: Notwithstanding the termination, expiration, or suspension of a User’s access to the Platform or any subscription plan (individual or combo, demo or paid), the following provisions shall survive and remain in full force and effect:
12.7.1 Intellectual Property Rights: All rights, title, and interest of the Company in the Platform, including all IP Rights, trade secrets, and proprietary information, shall remain the exclusive property of the Company.
12.7.2 Confidentiality and Data Use: Obligations relating to confidentiality, data protection, and privacy shall continue to apply to all information obtained by the User through the Platform.
12.7.3 Indemnity: The User shall remain liable to indemnify, defend, and hold harmless the Company for any claims, losses, or damages arising from the User’s actions or breaches prior to or after termination.
12.7.4 Limitation of Liability: Any disclaimers and limitations of liability set forth in these Terms shall continue to apply notwithstanding termination or suspension.